REFUND, RETURN & EXCHANGE POLICY

You can return any returnable** product within 7 days from the date of delivery of the product.

What is a returnable product?

Products that are NOT 1) used 2) washed / laundered or 3) damaged can be returned. Product tags and original packing must be intact to avail return/exchange. In particular, socks and undergarments (including vests and camisoles) are not eligible for returns if the customer has opened the original packaging or has tried the product. If you do not like a product or it does not fit well, then we will issue you store credit in form of a Gift Card that can be used on our store for a period of 1 year OR we will issue a refund through the same payment mode that the customer has used for making a payment online. In case of COD orders, the customers will have to provide bank details for us to process refunds. Cash refunds are not possible at all.

How to return a product?

  1. Email us at care@cubmcpaws.com or call us at +91 87799 25577 with 7 days of receiving the product.

  2. Please mention your order number and the product you want to return. Please courier the product to - Pochemuchka Kids Pvt Ltd, Nand-Jyot Industrial Premises Co-op. Society Ltd. B – 18, 1st Floor, Safed Pool, Andheri Kurla Road, Saki Naka, Andheri East, Mumbai – 400 072.

  3. After we receive the return, the product will go through a quality check. Please note that it may take 7-10 days for us to receive the returned product.

  4. Finally, after the product passes the quality check, we will issue you the refund for your order. This will require 3 working days from completion of quality check.

  5. If there is a size mismatch, we will first offer a replacement instead of a refund. If the customer is not satisfied with the replacement provided, then a refund as mentioned above will be issued.

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